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Principal Trainer
Dr Seow Bee Leng
is passionate to serve with love and joy; and empowering others
do the same. She runs her training practice under Continuum
Learning Pte Ltd . With warmth and authenticity,
Dr Seow trains workshops in service excellence, creates joyful
learning and safe space where learners thrive and grow. She
facilitates groups and communities, bringing them together
for meaningful conversations to reach deeper levels of understanding
and trust.
Dr Seow, a life-long learner, develops professionals' potential
in the areas of service competencies - customer service self-efficacy
(mindset), EQ, service values, customer engagements and service
micro-skills. She presents this in a powerful visual form
to create awareness, enhance learning and set up a sustainable
framework for applying the learning on a daily basis. The
adult learners go back to their workplace knowing they can
make a difference.
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Professional
Qualifications and Accreditation :
Dr Seow's warm personality has endeared her to many
customers who engage her in their conferences and workshops.
She has conducted workshops in over 12 countries to spread
her vision and passion for service excellence. She translates
leading-edge science into practical and applicable terms that
improve the quality of customer relationships to unlock enduring
success. Dr Seow is awarded SIM Professional Development's
Top 10 Most Effective Trainer and Most Popular Trainer:
-- Doctor of Philosophy (PhD), The University of Western Australia
-- Master of Business Research (MBR), The University of Western
Australia
-- Master of Business Administration (MBA), Dean's Honor List
- Nanyang Business School : NTU
-- Professional Facilitator, International Association of
Facilitators (IAF)
-- The Circle Way Process Facilitator, The Circle Way
-- Points of You Certified Trainer, Creative Tools for Training
& Development
-- Certified Facilitator Lego Serious Play, The Association
of Master Trainers in Lego Serious Play Method
-- EQ Advanced Trainer, Six Seconds
-- Excellent Service Award (EXSA) Trainer
-- Certified Relationship Awareness Facilitator, Strength
Deployment Inventory
-- Choice Theory and Reality Therapy, William Glasser International
-- Professional Consultant for Stress Management, The Institute
of Motivational Living
-- Behavioural and Keys Career Consultant, The Institute of
Motivational Living
-- Advanced Transactional Analysis, Institute of Transactional
Analysis
-- Coach Trainer, Lifeforming Leadership Coaching
-- Action Learning Coach, World Institute for Action Learning
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Business
Experience :
In her previous appointment with Singapore
Airlines (SIA), Dr Seow was was involved in the full spectrum
of training and development initiatives that supported SIA
Cabin Crew Training Vision of developing service professionals
of distinction within a learning culture. She also implemented
a systematic approach to measure training impact to maintain
SIA's standards of service leadership.
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Dr Seow has high
level consulting skills as a Business Consultant with Accenture
. She had wide experience working with multi-cultural groups
and championing knowledge transfer programs so that they could
continuously improve their learning solutions to support business
goals. As part of her continued social contributions, she starts
S.A.L.T. - Serve And Learn Together, for great conversations
and community engagements. Dr Seow is an active volunteer and
facilitator for the community conversations : Committee On The
Future Economy, MediShield Life, CPF, Pre-budgets, International
Association of Facilitators and the Community of Practice (CoP)
for the non-profit organizations. This wealth of experience
enables her to share rich ideas and experiences with the service
professionals during her workshops which are interactive and
impactful. |
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Publications
:
Dr Seow holds a Doctor of Philosophy (PhD) of The
University of Western Australia. Her PhD Thesis is titled
"The Antecedents and Consequences of Service Employees'
Customer Service Self-Efficacy - An Empirical Study".
Her customer service research publications include the Annual
Conference of American Marketing Association (Chicago), Academy
of Marketing Conference (Liverpool), Frontiers in Service
(National University of Singapore) and
Journal of Product and Brand Management. Additionally, Dr
Seow writes extensively for the SIM Today's Manager, Human
Resources, Challenge - PS21 Public Service, The Straits Times
and other publications. She is the author of two books - To
Serve With Love and S.E.R.V.E. - Empower Yourself,
Empower Others and Make a Difference.
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