Thank you Dr Seow for your partnership in co-creating our service ideation workshop! Your passion is contagious and your delivery was captivating and inspiring! The participants took away many new ideas which helped sharpen their service. We look forward to some of these innovations coming to fruition. ” 
Damon Wong
General Manager - Quality Service Management : Changi Airport Group
 

I have the privilege to work closely with Dr Seow over two large scale Lego Serious Play facilitation sessions for more than 100 participants. Over the course of our interactions, I am always impressed with Dr Seow's deep facilitation know-how and her ability to adapt this know-how according to the context to deliver strong results. Her creativity in coming up with engaging and colourful sticky walls aligned to the theme of the session she facilitated is out of this world. Most of all, what differentiates her from others is her sunshine personality that warms everyone who comes in contact with her and her willing heart to serve the society. It has been my greatest honour to be given so much opportunities to work with her.

Dr Jenson Goh
Director of Studies : National University of Singapore

The EQ Way of Service Excellence workshop was well structured with a great content and delivered in an excellent way with great involvement among each one of us. I enjoyed the practical exercises during the training workshop which help me understand and observe other's emotional expressions both in our work area (internal and external customers) as well as in personal life (family, friends and society). I have learnt how to manage my emotions and deliver my service to others in the professional ways.

Saravanan BJ,
Project Engineer : Siemens Pte Ltd

 
I had two fruitful days with Dr Seow in her service excellence workshop. Her style of training is very different from others. She made the learning simple that one can understand and master the service micro-skills and content. I brought back to work a lot of insights with me. Thank you for your efforts in preparing all the materials and delivering such an engaging and interactive workshop for all of us. I hope to have more sessions with you moving forward.

Wendy Heng
Assistant Manager - Customer Service : Jardine Cycle & Carriage Limited

 
Dr Seow collaborated with me in selecting and grooming our bank's service excellence champion to win a Top service award in the financial industry. I greatly appreciate her help on providing advice on how to present our service excellence champion's customer-centric mindset and focus in the difficult situations. In those service workshops that Dr Seow had delivered, I had the opportunity to learn about her deep knowledge in customer service and a structured process in handling service recovery, coupled with a strong customer engagement element. Thank you for mentoring and showing us what we can do when we embrace a strong customer-centric mindset to deliver the best service experience. I will definitely recommend Dr Seow for training and facilitation on delivering great service.

Cindy Fok
Vice President - Service Transformation : OCBC Bank

 
Customer centricity is a key behavior for our shared service team and I would like to thank you in supporting our development in this important area. Your ability to engage and involve the teams in participating in the training sessions was very impressive and this was reinforced by the techniques and exercises that you used which really allowed the team to learn and develop. I am sure that if our teams show the same level of commitment, energy, enthusiasm and service centricity as yourself, we will succeed in enhancing our service delivery. The feedback we have had from all our participants has been very positive and so much so that two of our 'internal customer business units' have asked about the training having seen our teams development - already you have made an impact!” 
Ian Brown
Head (APAC Shared Services): Solvay
 
Dr Seow was engaged to facilitate an EQ workshop with Agilent Technologies. From the beginning in discussing the training needs, working out the content and deliverables, to actual delivery, Dr Seow had been approachable, flexible, and at the same time able to provide her expert advice on the implementation. She was very passionate about the content she developed, and the work she delivered. It was reflected in the energy she displayed while facilitating the workshops. ” 
Charlotte Tham
Training Manager : Agilent Technologies
 
Thank you for the service training with our HR community. It was a great session and learning with the interesting metaphor of 'hands clapping of giver and receiver' and more importantly the need to focus out of the little black dot on the piece of white paper. Looking forward to more learning together with the HR community.

Linda Ng
Regional Human Resources Business Partner : Accenture

 
I attended the Service Excellence training with Dr Seow at our HR Forum at Bangkok. She will transform you to an excellent service provider through what she imparted. I remember and applied what she passionately communicated to serve from the heart and the powerful Service Language.” 
Ramil Anzaldo
Human Resource Manager : Frasers Hospitality
 
Looking for someone who can intricately use images and impactful questions to shift participants in their thoughts and move them into an emergence space? Then ask Bee Leng! I have witnessed her facilitation in taming a sensitive dialogue to deeper inquiries through her ability to connect with the participants. Her artistic use of various artifacts definitely brings the WOW effect to the training space too!” 
Peter Seah
President Singapore Chapter : International Association of Facilitators
 
Dr Seow is a wonderful facilitator and trainer. She created a hearty environment for participants to connect and created memorable learning outcomes. Well structured and reflective design that enabled the group to deeply imprint learning for personal actions to make a difference. Thank you, Dr Seow. Highly recommended.
Rita Chan
Director - Walmart
 
Winning Through Superior Service program was well structured and very interesting. All participants felt that this was one of the best training that they had attended. I was meant to be there for the opening but landed up attending the whole course because it was so interesting and I did not want to miss it. The outlook of our front line staff have improved tremendously after attending the course. You have delivered what we wanted and we are very grateful for your assistance. Thank you very much for accepting to come to Bhutan to train us.
Karma Wangchuk
Director : Bhutan Air Transport
 
As a trainer, you were able to engage our minds and made us reflect on what customer service is all about. We had no doubt that you as a trainer shared with us the same passion with regards to excellence in service standards. You inspired us - we are thankful for the many tips you imparted in the session. The techniques and games you shared, gave all of us the confidence to deliver our message to the rest of our colleagues. You are an engaging trainer - we were impressed with your confidence, professionalism and discipline.
Theresa Yeo
HR Director : The Esplanade Co Ltd
 
It is a pleasure to participate in a workshop facilitated by Dr Seow which very engaging, enabling and simulating. Dr Seow brings diversity of experiences into facilitation in very structured process. This facilitation combines psychological underpinnings with useful tools and then connect both to real life scenarios. Participants feel empowered, heard, committed and encouraged to explore new boundaries to their roles in a world with consistent changes. Through this process, members can bring new values to their roles through collaboration and co-innovation.
Han Ngi Juan
General Manager : Yokogawa Engineering Asia Pte Ltd
 
Dr Seow is a passionate and highly engaging trainer. She always thinks out of the box and experiments new tools and delivery techniques. All her workshops are never the same, yet consistently delivering value that meets the objectives and outcomes. In the few runs of training that I have engaged with Dr Seow, I look forward to the sessions as I can eagerly anticipate something new and interesting. One of her lessons that I will always remember as a participant of her service training is the checking of our blind spots. This learning has helped me grow not just professionally, but as a person as well as in my connecting with my friends and family.
Alfred Lee
Senior Employability Coach : Employment and Employability Institute e2i
 
I had a wonderful experience attending Bee Leng's facilitation using the photo therapy process at Lifelong Learning Institute. Her passion and excellent facilitation had enabled the participants to go on a depth educational journey to reflect and make a clear perspective of our role in this uncertain time. She is indeed a committed and engaging facilitator. Looking forward to learn more from her.
Dr Koh Tat Suan
Director : Lifelong Learning - SkillsFuture Singapore
 
On behalf of the MediShield Life Review Committee and the Ministry of Health, we would like to thank you for facilitating at MediShield Life dialogue sessions with the Chinese Development Assistance (CDAC) and Singapore Federation of Chinese Clan Association. We are grateful for your extensive experience in facilitation, and the active role you played in enhancing the facilitation plan, to ensure it was robust and provided the best opportunity for the participants to be engaged. Your ability to create and sustain a participatory and safe environment for participants to share suggestions was greatly invaluable.
Jeffrey Ong
MediShield Life Review Committee : Ministry of Health
 
I like the I'm Ok, You're Ok concept and its applications to Service Language CRM. This learning will help my team members and peers as we serve our external and internal clients. I will recommend for all to attend the Winning Through Superior Service Microskills.
Subbarayalu Gopalakrishnan
Senior Vice President
: Citibank
 
Thank you for organizing the Service Distinction course. The course is application-based and we have acquired the service micro-skills through practice sessions of real-life challenging client scenarios. The relevant “how-to” in our client interactions are impactful.
Gillian Wee
Senior Staff Nurse (Nursing Specialty Care Unit) : National Heart Centre
 
“It was so wonderful to having you at OMF for the training. I really love the process of the Consensus Workshop Method. Very good and thorough! You were very flexible and made it work very well. We had so much fun and learned a lot. You are an excellent facilitator and workshop leader. Thank you very much once again for taking the time serving us!”

Matthias Holighaus
Acting National Director : OMF International

 
Bee Leng is an excellent facilitator and trainer. She is super creative in using the different tools. I appreciate her craft and art of facilitation. She holds the safe space for participants to dive deep and have meaningful conversations. What I love most is the way she does what she does with a big heart as she leads the participants to fill their ups' till they overflow with wisdom and insights.

Kris Tay
Director : Rasmussen Consulting Singapore Pte Ltd

 
Dr Seow impressed me not only with her experience and skills as a veteran facilitator, but also her passion in what she does, her generosity to share and more importantly, the unmistakable aura that she exudes as a true Service Champion. She walks the talk and immediately puts the participants right into the mood for learning, of being open, and being ready to go out there to impact to pay it forward. Not a single moment with her does not effect change. Every interaction with Dr Seow is an inspiring engagement.
Louis Woo
Commericial Trainer - Southeast Asia : Bulgari
 
Hear it first from the Service Excellence guru, Dr Seow Bee Leng, and get ready to be enthralled with her knowledge-packed and witty presentation. The best part, it is easy to apply Dr Seow's pragmatic and bite-sized training tips at work. To me, that's an A-star learning. Thumbs up, Dr Seow!"
Seri Rahayu
Assistant Vice President - Customer Experience: Hong Kong and Shanghai Banking Corporation
 
Social Service Institute (SSI) would like to thank you for facilitating the Communities of Practice (CoP) on Service Excellence. Designed to build capability among service employees serving in the different non-profit organizations, the three sessions and the frequently asked questions template captured key areas to provide service employees addressing external clients’ common questions at first touchpoint was delivered. I like to thank you for your time and contribution to SSI and the social service sector.
Belinda Tan
Director : Social Service Institute - National Council Social Service
 
We work together for a multiple run projects and Dr Seow has been helpful, committed, adaptable and enthusiastic. She puts her heart and soul into her projects and I look forward to more work opportunities with her.
Sadie-Jane Nunis
Editor : Singapore Institute of Management
 
I get to observe Bee Leng in action in facilitating Sticky Wall for a group of learners with varied levels of facilitation know-how. Her superb aura, skilful framing of questions and her spontaneity in holding the space was flawless! Her passion for facilitation shines through in this event for the community and clearly she has put in a lot of thought process behind it. Well done, Bee Leng!
Ku Yuen-Wah
Head - Service Innovation : OCBC Bank
 
I have worked with Bee Leng on a major service campaign for the 7,000 cabin crew to further enhance service standards called Service Over and Above the Rest' (SOAR). She is driven, dynamic and directed her training team well to deliver the training outcomes exceeding expectations within a tight timeframe.
Ng Ju Li
Manager
: Singapore Airlines Limited
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